Consumers of Sign Language Communications NSW (SLC NSW) have the right to raise grievances and have them resolved in a manner and to a level which is satisfactory to them.

To see SLC NSW's Complaints Procedure, click here.

Action through NAATI
Complaints to National Accreditation Authority for Translators and Interpreters (NAATI) should be in writing and directed to:

Ms Sherril Bell
Executive Director
National Accreditation Authority for Translators and Interpreters
PO Box 40
Hawker ACT 2614

Complaints should outline the details and names of other parties who would be willing to verify what has occurred. NAATI will then contact the parties referred to above and the interpreter.

If the allegation is substantiated, a warning letter will be issued to the interpreter highlighting the Code of Ethics. (It is not the role of NAATI to initiate disciplinary action against the interpreter).

Action through external agencies
At any stage in the process, consumers can also take action through any of the following external complaints agencies:

• Disability Complaints Service
• Anti Discrimination Board
• Australian Human Rights Commission (formerly Human Rights and Equal Opportunity Commision, known as HREOC)
• NSW Disability Discrimination Legal Centre