At The Deaf Society of New South Wales, we want your experience to be useful and professional. We take care to protect your privacy, when you contact us in any way.
When you donate, we need to have your name and address, as well as your credit card number and expiry data, if necessary. This enables the Deaf Society to process your donation and send you a receipt. Supporters can choose to remain anonymous; however this means that we cannot provide a receipt for your donation.
The Deaf Society only collects information that is necessary for what we do. We always outline who we are, the purpose of our communication and what we intend to do with your information. We will always answer any questions you have in regard to your personal information.
We only collect information by lawful and fair means. The Deaf Society never rents, sells, lends or gives away its supporter list.
The information that we collect from you is used to:
- process donations and memberships
- issue receipts
- respond to your enquiries
- seek your ongoing assistance
- collate internal reports and statistical data
- supply information as required for auditing purposes
- distribute information on the Deaf Society news and activities
- recognise your support in the Deaf Society annual report (name only)
The Deaf Society will not release your personal information to any other parties, unless we are required to do so by law eg. the police or the courts of law.
At any time, you may request that your personal information not be used for any of the purposes outlined above or be removed from our supporter list entirely.
The Deaf Society of New South Wales does not pass anyone’s personal information to a third party (unless required by law), without the supporter’s permission. The only instance in which a third party may have your personal information is during mail house distribution of our appeals and information mail-outs. The organisations which conduct mailing activities on our behalf are also bound by confidentiality and non-disclosure agreements. They will not use your information for any purpose other than that specified by the Deaf Society.
The Deaf Society takes all reasonable steps to protect your personal information from misuse and loss and from unauthorised access, modification or disclosure.
The Deaf Society is happy to allow you access to any of your personal information that is recorded at the Deaf Society. You may also contact us to correct any of your personal details.
When contacting the Deaf Society by voice telephone, the conversation will not be recorded in any way (eg. audio recording). If you contact the Deaf Society by TTY, the conversation may be recorded via a TTY printer. If the contents of the conversation are to be recorded for a message or to be kept on file, they will be handwritten as would be the case in a voice conversation. Immediately after the message/file note has been written, the printout will be discarded.
The Deaf Society takes the issues of privacy and confidentiality very seriously. If you would like to discuss our policy or enquire about your personal information currently on our files, please do not hesitate to contact us.
If you are concerned or would like to make a complaint about our privacy procedures, please do not hesitate to contact us. If you have any unresolved concerns, you may have them addressed in accordance with the Deaf Society complaints procedure. |
