At The Deaf Society of New South Wales, we want your experience to be useful and professional.
When you receive a grant or financial assistance from the Deaf Society, we will need information relating to the application and payment details for your particular grant/financial assistance. This enables the Deaf Society to determine if you are eligible for the grant/financial assistance and to forward the payment to you.
We take care to protect your privacy, when you contact us in any way. The Deaf Society never rents, sells, lends or gives away any of your information.
The Deaf Society only collects information that is necessary for what we do. We always outline who we are, the purpose of our communication and what we intend to do with your information. We will always answer any questions you have in regard to your personal information. We only collect information by lawful and fair means.
The information that we collect from you is used to:
- assess your application
- provide you with your grant / financial assistance
- respond to your enquiries
- collate internal reports and statistical data
- gain your feedback on the service that we have provided
- supply information as required for auditing purposes
We do not keep your details for any other purpose.
The Deaf Society does not pass any ones' personal information to a third party (unless required by law), without the person's permission.
The Deaf Society takes all reasonable steps to protect your personal information from misuse and loss and from unauthorised access, modification or disclosure.
All personal information that is kept is filed by date. It is kept on DSNSW premises or at the Deaf Society's secure storage unit for a period of 7 years at which time it is destroyed.
At all times, any notes, forms, files containing personal information will be secured in a central locked filing cabinet and can only be accessed by DSNSW service staff and the Executive Directors.
All computer generated correspondence is created and stored on password protected computers, ensuring that no unauthorised access can occur.
Clients and unauthorised visitors are not allowed access to the main office area, thereby eliminating any opportunity to access files and computers stored in this area.
In the event that files need to be transported between Deaf Society offices, they will be hand delivered by a service staff member or delivered by registered post. If a file must be taken to a meeting, it will be secured by the staff member at all times and returned to the central files at the completion of the meeting. At no time will the file be left unattended.
The Deaf Society is happy to allow you access to any of your personal information that is recorded at the Deaf Society. You may also contact us to correct any of your personal details.
When contacting the Deaf Society by voice telephone, the conversation will not be recorded in any way (eg. audio recording).
If you contact the Deaf Society by TTY, the conversation may be recorded via a TTY printer. If the contents of the conversation are to be recorded for a message or to be kept on file, they will be handwritten as would be the case in a voice conversation. Immediately after the message/file note has been written, the printout will be discarded.
The Deaf Society of New South Wales takes the issues of privacy and confidentiality very seriously. If you would like to discuss our policy or enquire about your personal information currently on our files, please do not hesitate to contact us.
If you are concerned or would like to make a complaint about our privacy procedures, please do not hesitate to contact us. If you have any unresolved concerns, you may have them addressed in accordance with the Deaf Society's complaints procedure.
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